Terms & Conditions

The images displayed on this website may not represent the actual product that is shipped, the images are used as a indication only, the title of the product purchased will represent the product shipped and may or may not look like the product indicated in the image provided online. Please contact us if you wish to confirm the image of a product to actual product shipped. While Vegan Store  makes every attempt to update images sometimes images will be out of date, Vegan Store reserves the right to ship current manufactures product and this may not look like the image represented on the website.

The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with Vegan Store, in which case the separate agreement shall govern).

Formation of Contract

The contract is formed only when the goods are dispatched by the seller.

Consumer Guarantees Act 1993

Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply. In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer's rights under the Act.

Errors or Omissions

The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement. While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify the buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund. All clock ticking specials can run for the stated duration or until stock levels are exhausted in which case the special can be pulled from the website by Vegan Store at any time.

Description of Products

Disclaimer: The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. Vegan store  recommends you always consult your doctor or other qualified health care professional with any questions you may have in regards to a medical condition. Always read the label of any supplement or health product you purchase and use only as directed if you are unsure if the product is suitable for you then please seek advice and always consult a health care professional if symptoms persist.


Allergens :

Please read the product labels and information carefully  before ordering for allergy related information as some of the products may have been packed in a facility that may have handled Tree nuts, Peanuts, Sesame & Gluten or other allergens.

No nutritional or allergen information available on our website should be considered a guarantee even though we try to provide as much information as is  possible .


The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments except where the item or items are being held by the delivery company for delivery. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.

Signature Required

Please note Signature required is only for Households and Business locations, this excludes PO Box's and Rural Delivery addresses

Out of Stock Products & Backorders

If a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA. with the customer. The customer may ask Vegan store to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by Vegan store  to the customer or if the E.T.A. is to far offer a full refund to the customer.

Return of Goods for Credit or Refund

Please refer to our

Returns Information section ( https://www.veganstore.co.nz/return)


Faulty Returns:

How to Process a Return or Credit
Please contact us with your intention to return a product before you send it, so we can determine the nature of the return, the return time period will start from when we reply to your email. We will inform you of the return procedure by email.

You will get a reply within 24 hours of emailing us (weekdays only).




Seller's Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not. The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

Force Majeure

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control.

Disputes and Proper Law

Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996. The contract including these terms and conditions of sale shall be governed by New Zealand Law.

Rewards Points & Coupon Use

Rewards Points will be issued on the basis for every 1 dollar spent you earn specific rewards point. Rewards points may or may not be issued if you have purchased products at an agreed price or special deal price with Vegan Store. If a special deal price has been agreed between the customer and Vegan Store, then Rewards points may or may not be issued by Vegan Store limited.

A rewards coupon may only be used once as a one off discount, Vegan Store reserves the right to refuse an order if a customer has attempted to use a coupon more than once whereby the coupon has already been successfully used in a previous order.

Discount coupons will not work in conjuction with Quantity Based Discount .


Customers with permanent discounts on their account are not entitled to certain special promotions or extra discounts as advertised on the website, promotions may run until advertised or until stock runs out. Vegan Store  reserves the right to not offer additional promotional offers for customers with special discounts even though advertised.

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