Shipping Policy

New Zealand

It's FREE SHIPPING over $75!
(Regular Free Shipping Threshold is $75 unless a shipping promotion is ongoing)

For orders NZ wide.

Vegan store uses New Zealand Post Track and Trace, and NZ Couriers for all national deliveries. It will take up to 1 - 4 working days for your order to to be fulfilled, but we always try to aim for overnight delivery. If we do not have the products in stock – which can happen occasionally, we will let you know if there is a hold up with your order & if delivery needs to be extended beyond 1 - 4 working days. Everything under $75 will be charged with our standard shipping rate of $7 all over New Zealand.

If you need your order delivered urgently, please do contact us before placing your order and we will advise you whether the products you need are in stock first. If any product is out of stock, which happens occasionally, we will contact you promptly with the ETA.

Please allow for 1 - 4 working days once your order has been shipped.

International

Vegan store currently uses New Zealand Post International Air and EMS. Please allow up to 14 working days, excluding day of shipping for your parcel to arrive.

Heat Sensitive Products

Vegan store will endeavor to keep products requiring chilled temperature as cool as possible but can't guarantee that your products will arrive in a cool state or that your local courier driver will make allowance for heat sensitive products. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to relay this message to us and we'll make sure it’s marked on your parcel.

Vegan store will ensure that the products we supply you with are in optimal condition. We take every care to be aware of which products may be adversely affected by undue heat or light and to handle and store them accordingly. All products which, according to manufacturer's guidelines, are 'best kept refrigerated', are kept refrigerated on our premises at all times prior to our dispatching them.

International Orders Heat Sensitive products

All orders are sent unrefrigerated. Please ensure that any products which you order are stable at room temperature. We take no responsibility for the ordering of any products which are not stable at room temperature and cannot accept the return of these items from international orders. We have a great selection of quality stable probiotic products.

Ordering Guidelines for Heat Sensitive Products:

NZ Customers:

Please note, if you order heat sensitive products on a Wednesday after the last courier at 3pm, your order will be sent Monday to avoid your heat sensitive product spending the weekend at a courier depot. Whether this is likely to be detrimental to the potency of your products depends largely on the products in question, and seasonal and holiday variations. It's certainly not likely to be an issue for most products being held over a regular weekend in cool weather, but we'd recommend against ordering heat sensitive products on Christmas Eve for instance.

Please advise us if you want your heat sensitive product sent regardless. We cannot accept responsibility for your heat sensitive product handling/storage over the weekend if ordered after our cut off time.

We endeavor to use 'please keep cool' stickers on all parcels containing probiotics but can't guarantee this or that your local courier driver will make allowance for it. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to advise us and we'll note it on your parcel.

International Customers: